Frequently Asked Question
You can check our license here
Please contact our Customer Service to change your email and mobile number.
We are still waiting your payment or still under verification of your payment. If you already made a payment, please verify your payment in Activity menu.
We already received your payment and your transaction is being processed.
We and/or through our partner succeed to send your money to your recipient’s bank account. In some cases, with certain bank and/or certain countries, funds will be recorded in the recipient bank mutation maximum 1 x 24 hours after the transaction has been declared successful.
Your transaction is failed.
You cancel the transaction that has been created or you did not make a payment within the given time range.
The funds have been successfully returned to your bank account.
Please contact our Customer Service for any issues you face.
You can contact our Customer Service via email or chat for any issues you face before we begin to process your transaction.
Download our app, login to your Transfez account and submit a transfer. The platform will walk you through the process. If you have any queries, please contact our Customer Service.
You can contact our Customer Service for any issues you face.
You can confirm your payment in Activity menu by selecting the transaction. After that, we will take care of things for you. However, in case of any queries or problems, you can contact our Customer Service.
You can contact our Customer Service. Please note, once the funds have been transferred to the recipient, the transaction cannot be cancelled.
Please contact our Customer Service, who will be happy to assist you.
We will provide a response to your inquiries swiftly and no longer than 2 x 24 hours.
Please contact us through whatsapp and/or email cs@transfez.com --based on your convenience.
Yes, you can register using this form.
For local disbursement, please fill in the form here or contact us to help you with the registration.
As super admin, you will have complete access inside Transfez Business platform. The difference between super admin and admin is that super admin can assign someone to become admin inside the platform.
As admin, you will have full access inside Transfez Business platform. You can freely invite company members to use Transfez Business, set their team, role and permissions inside the platform.
As approver, you can access all features inside Transfez Business platform except for the user management. You can create a transaction, add funds to the Transfez wallet, oversee all transactions created inside Transfez platform, and so on. Approver will need to approve a transaction submitted by a maker before the transaction is being processed. This user role have no access to invite someone to Transfez Business platform.
As a maker, you have the ability to see all statements, account details and create transactions. But the maker is unable to add funds to the Transfez wallet. If a maker creates a transaction, the particular transaction needs a further approval from approver before the transaction is being processed.
As bookkeeper, you will have read-only access to the records in your company account; such as company-wide transactions listed in the Transfez Business platform, all of the cards issued for the company, and so on.
You can send money to individuals who have a UnionPay bank card or Alipay ID. Their bank account must be opened with a Chinese national ID card. You can’t send money if they use a passport, driver’s licence or military document to open a bank account.
For UnionPay, you’ll need their full name in PinYin (A–Z) only and their 16–19 digit UnionPay card number.
For Alipay, you’ll need their full name in PinYin (A–Z) only and their Alipay ID.
For UnionPay:
For Alipay:
*This is your recipient limit in total that day or year, from any exchange services — not only limited to Transfez.
For UnionPay:
For AliPay recipients:
You can always check the calculator page to see how long it will take for your money to arrive.
You can receive money for free through Alipay when the sender transfers money using Transfez. Follow the steps below to set up your Alipay account to receive money.
Notes:
Supported banks: (Industrial and Commercial Bank of China Limited, Bank of China, China Construction Bank, Bank ofCommunications, China Everbright Bank, Hua Xia Bank, Harbin Bank, Bank of Shanghai, Fujian Rural Credit Cooperative, Linshang Bank, Hunan Rural Credit Cooperative, Qinghai Rural Credit Cooperative, Guangdong Rural Credit Cooperative, Henan Rural Credit Cooperative)
China limits its international transactions to ¥50,000 per transfer for all remittance services. If a transfer has been canceled, make sure you haven't exceeded receiving limits in China.
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Questions/partnerships:
hello@transfez.com
Prudential Centre Lt 22
Kota Kasablanka
Jl Casablanca Raya Kav 88
Jakarta Selatan
Indonesia
Licensed & under the
supervision of:
Bank Indonesia & PPATK
Member of the
association of:
ASPI & APPUI
Copyright © PT Indo Koala Remittance 2019 - All rights reserved | Service Agreement | Privacy Policy
Transfez is a financial technology product from PT Indo Koala Remittance, a licensed remittance company in Indonesia. We are under the supervision of Bank Indonesia and PPATK under the Anti-Money Laundering/Combating the Financing of Terrorism (AML/CFT) regulation: 19/10/PBI/2017 and regulated by Bank of Indonesia as a remittance company with license number: 13/77/DASP/30.