Is Transfez a licensed service provider?

You can check our license here

Is it safe to send money through Transfez?

How do I create an account with Transfez?

Why is it important to complete my profile?

Why do I have to give out my personal credentials in order to make a transaction?

How important is the accuracy of details I provide to Transfez?

How long would it take for the profile verification process until I can do my first transaction?

Can I change my email or mobile number?

Please contact our Customer Service to change your email and mobile number.

How do I add a recipient to my account?

I have been asked for additional documents even after I complete my profile, why?

Is it secure?

When I am instructed to fill in my credentials, will the information remain private?

How much fees do Transfez charge?

Why are the transaction fees at Transfez so different than banks and other operators?

Do we really save money by using Transfez?

Can I lock in an exchange rate with Transfez?

Why do the rates not change on weekends or at certain other times?

For how long are the rates locked once I set up a transaction? Is there a time limit for me to make my payment?

What is the meaning of each transaction status?

• Waiting Payment

We are still waiting your payment or still under verification of your payment. If you already made a payment, please verify your payment in Activity menu.

• On progress

We already received your payment and your transaction is being processed.

• Completed

We and/or through our partner succeed to send your money to your recipient’s bank account. In some cases, with certain bank and/or certain countries, funds will be recorded in the recipient bank mutation maximum 1 x 24 hours after the transaction has been declared successful.

• Failed

Your transaction is failed.

• Cancelled

You cancel the transaction that has been created or you did not make a payment within the given time range.

• Refunded

The funds have been successfully returned to your bank account.

My recipient still not receive the money within 1 x 24 hours after status completed. What should I do?

Please contact our Customer Service for any issues you face.

My transaction is failed. Why?

Does Transfez offer forward contracts?

How long is the refund process for my failed transaction?

• Submission of refund of failed transactions must be done through the application.
• Refunds can only be made when your transaction has been declared a failure and your payment has been verified by Transfez.
• Refund time of failed transactions is 2 x 24 hours on weekdays from the time you submit a refund.
• If you have not received a refund within the specified time, please contact Customer Service.

How can I pay for my transactions?

Do you receive payment in cash?

Does Transfez accept credit card or debit card?

Can I transfer my money using someone else’s bank account?

Can I send money through somebody I have a joint bank account with?

What happens if I were to send money using someone else’s account?

I have entered wrong recipient details. Can I change it?

You can contact our Customer Service via email or chat for any issues you face before we begin to process your transaction.

How do I set up a transfer with Transfez?

Download our app, login to your Transfez account and submit a transfer. The platform will walk you through the process. If you have any queries, please contact our Customer Service.

What happens if my payment to recipient is rejected?

I have sent incorrect amount. Can I change it?

You can contact our Customer Service for any issues you face.

When will my recipient receive the payment?

Do I need to contact Transfez when I make a payment?

You can confirm your payment in Activity menu by selecting the transaction. After that, we will take care of things for you. However, in case of any queries or problems, you can contact our Customer Service.

Once I have transferred my money, will Transfez provide proof that the transaction was successful? How can I keep track of my money transfer?

How do I cancel my transfer with Transfez?

You can contact our Customer Service. Please note, once the funds have been transferred to the recipient, the transaction cannot be cancelled.

I have successfully made a transaction with Transfez, but I did not get any notification that my money is sent. What should I do?

Please contact our Customer Service, who will be happy to assist you.

I contacted Transfez’s customer service but no one is answering.

We will provide a response to your inquiries swiftly and no longer than 2 x 24 hours.

Please contact us through whatsapp and/or email cs@transfez.com --based on your convenience.

What is the current currency availability in Transfez?

From which countries can you send money using Transfez?

To which countries can you send money using Transfez?

• Asia Pasific : Bangladesh, China, India, Malaysia, Myanmar, Nepal, Pakistan, Philippines, Singap0re, South Korea, Sri Lanka, Thailand, Vietnam.
• Europe : Aland Islands, Austria, Azores, Belgium, Canary Islands, Cyprus, Estonia, Finland, France, French Guinea, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Mayotte, Monaco, Netherlands, Portugal, Saint Barthelme, Saint Martin, Saint Pierre and Miquelon, San Marino, Slovakia, Slovenia, Spain, United Kingdom.

• Asia Pasific : Australia, Japan, New Zealand, Cambodia.
• Africa : Benin, Burkina Faso, Cote d’Ivoire, Ethiopia, Ghana, Guinea-Bissau, Kenya, Mali, Niger, Nigeria, Senegal, Togo.
• America : USA, Bolivia, Brazil, Chile, Colombia, Cuba, Dominican Republic, Haiti, Mexiko, Nicaragua, Peru, Venezuela.
• Europe : Croatia, Czech Republic, Denmark, Norway, Poland, Romania, Sweden.
• Middle East : Saudi Arabia, UAE.

What is IFSC Code? What if I do not have my recipient’s IFSC Code?

What are Swift Codes, IBAN Numbers, BSB Codes, and Sort Codes?

• SWIFT Code is a unique identification code for financial and non-financial institutions.
• IBAN Number is an international system of identifying bank accounts across national borders to facilitate the communication and processing of cross-border transactions.
• BSB Code is a Bank State Branch (BSB) code used in Australia to identify a bank’s branch.
• Sort Codes are codes the British and Irish banking industry uses to identify banks when routing money transfers.

When will Transfez provide transfer services for business?

Can I open a Transfez account for business or company?

Yes, you can register using this form.

Can I request for a product demo?

Can I use a personal account for business purposes?

Can I make batch payment using Transfez Business?

Does Transfez provide local disbursement?

For local disbursement, please fill in the form here or contact us to help you with the registration.

What are Transfez user groups and roles?

• Super admin

As super admin, you will have complete access inside Transfez Business platform. The difference between super admin and admin is that super admin can assign someone to become admin inside the platform.

• Admin

As admin, you will have full access inside Transfez Business platform. You can freely invite company members to use Transfez Business, set their team, role and permissions inside the platform.

• Approver

As approver, you can access all features inside Transfez Business platform except for the user management. You can create a transaction, add funds to the Transfez wallet, oversee all transactions created inside Transfez platform, and so on. Approver will need to approve a transaction submitted by a maker before the transaction is being processed. This user role have no access to invite someone to Transfez Business platform.

• Maker

As a maker, you have the ability to see all statements, account details and create transactions. But the maker is unable to add funds to the Transfez wallet. If a maker creates a transaction, the particular transaction needs a further approval from approver before the transaction is being processed.

• Viewer (Bookkeeper)

As bookkeeper, you will have read-only access to the records in your company account; such as company-wide transactions listed in the Transfez Business platform, all of the cards issued for the company, and so on.

How do I change my personal details?

How to change my phone number/email address?

How to change my expired ID into new ID

What is a rate reminder?

Does Tranfez have any regular promotion?

How to use coupons / promotion from transfez?

How can I pay my transactions?

How can I use a Virtual Account?

What’s the benefit of using a virtual account for payment?

Can I repeat my transactions?

How do I verify my recipient in South Korea?

1. There will be a verification link will sent through recipient’s SMS
2. Select Verify, then choose ID they used to open bank account (Korean Registration Number/Driving License/Alien Registration Card/Passport/Business Registration License)
3. Enter ID Details, then click Next
4. Upload ID photo, then click Next
5. Enter the last 4 digit number of their bank account to confirm
6. Our payout partner will send KRW 1 to the recipient’s account. Please check your transaction history (recipient) and input 4 unique codes after the letter ‘S’ e.g.: S1234
7. Verification will be within 24 hours (on banking days) and your money will be deposited into the recipient’s bank account once they are verified.

1. Please make sure the recipient number is active to receive the verification link. Your money will be deposited once they are verified.
2. Recipient should be 14 years or older

What is SWIFT code?

What is ABA/ACH Routing Number?

What is IFSC?

What is IBAN?

What is a BSB Number?

What do I need to know before sending money to China with Transfez?

1. Who can I send money to in China?

You can send money to individuals who have a UnionPay bank card or Alipay ID. Their bank account must be opened with a Chinese national ID card. You can’t send money if they use a passport, driver’s licence or military document to open a bank account.

2. What information do I need about my recipient?

For UnionPay, you’ll need their full name in PinYin (A–Z) only and their 16–19 digit UnionPay card number.

For Alipay, you’ll need their full name in PinYin (A–Z) only and their Alipay ID.

3. How much can I send per one transaction?

For UnionPay:

• Maximum limit per transaction is 31,000 CNY
• Maximum limit per recipient per day* is 10,000 USD, or equivalent in CNY
• Maximum limit per recipient per year* is 50,000 USD per recipient, or equivalent in CNY

For Alipay:

• Maximum limit per transaction is 50,000 CNY
• Maximum limit per recipient per year is 500,000 CNY, with maximum of 5 transfers for each recipient per calendar month*

*This is your recipient limit in total that day or year, from any exchange services — not only limited to Transfez.

4. How long does it take for the money to arrive?

For UnionPay:

• Once Transfez receives and converts your money, it is usually deposited on the same working day. Conversion can take up to 2 working days.
• If your recipient has reached the daily receiving limit, the money will arrive on the next day.

For AliPay recipients:

• Recipients have to link their bank card to the Alipay ID. Once Transfez receives and converts the money, it is usually deposited to your recipient’s bank account in a few minutes. Conversion can take up to 2 working days.

You can always check the calculator page to see how long it will take for your money to arrive.

5. Which banks don’t accept payments from abroad?
• China Merchants bank
• China Minsheng bank
• Industrial Bank Co
• Shanghai Pudong Development Bank
• Bank of Nanjing

How do I send money to Alipay?

1. Log in to your Transfez account and create a transaction to CNY.
2. Choose who you're sending to and enter your recipient's name and Alipay ID.
3. Choose a reason to send money, your relationship with the recipient, and confirm your details.
4. Pay for your transfer.
5. Ask your recipient to check for a push notification from Alipay.

What Chinese government regulations do I need to know about Alipay transactions?

1. It is prohibited to facilitate any cryptocurrency or crypto-assets. All transactions for any purchase, sale, transfer, or the exchange of BTC, ETH, USDT, USDC, LCH, BCH, XRP, Initial Coin Offerings, token sales, Non-Fungible Tokens, and DeFi will be rejected.
2. Due to the cryptocurrency regulation created by the Chinese government, Alipay has limited its users to receive money from other countries max. 5 times a month. (Please make sure that the fifth sender/recipient is one of previous senders/recipients from transactions in the last 30 days).

What are the requirements for sending money to Alipay?

1. Make sure the recipient’s phone number is active and valid.
2. Recipient’s names must be in Pinyin format (e.g. Feng Qi Xiang).
3. Recipients will get a notification to verify the transaction. Please make sure they choose the same purpose of the transaction and relationship with the sender.as the one you enter in Transfez.
4. Recipient’s Alipay account must be verified before receiving money.

How do I receive money through Alipay?

You can receive money for free through Alipay when the sender transfers money using Transfez. Follow the steps below to set up your Alipay account to receive money.

1. Log in to Alipay and complete real-name authentication.
2. Find 跨境汇款 (Global Remittance) and link your bank card to your Alipay ID.
3. Give your name and Alipay ID to the sender. You can use either your mobile number or email address.
4. You’ll get a notification once the sender has transferred the money.

How do I send money to a UnionPay?

1. Log in to your Transfez account and create a transaction to CNY.
2. Choose who you're sending to and enter your recipient's name and UnionPay ID.
3. Choose a reason to send money and confirm your details.
4. Pay for your transfer.
5. Ask your recipient to check for a push notification from UnionPay.

Notes:

1. Your recipient will receive money in real-time within China’s State Administration of Foreign Exchange (SAFE) operating hours ( Mon-Sun: 7am - 9:45pm GMT+8 )
2. Currently, we only support payout to UnionPay cards opened from 14 banks which cover around 60% of UnionPay cards in China.

Supported banks: (Industrial and Commercial Bank of China Limited, Bank of China, China Construction Bank, Bank ofCommunications, China Everbright Bank, Hua Xia Bank, Harbin Bank, Bank of Shanghai, Fujian Rural Credit Cooperative, Linshang Bank, Hunan Rural Credit Cooperative, Qinghai Rural Credit Cooperative, Guangdong Rural Credit Cooperative, Henan Rural Credit Cooperative)

3. For UnionPay beneficiaries you must fill in their full name, in PinYin (A–Z) only, and their 16–19 digit UnionPay card number.

China limits its international transactions to ¥50,000 per transfer for all remittance services. If a transfer has been canceled, make sure you haven't exceeded receiving limits in China.